Support

How can we help?

Search the knowledge base or send us a ticket. A person reads every ticket that needs one.

Data loss or a suspected attack?

Use the red button. Urgent tickets alert us immediately and a person handles them as soon as possible. Until then, do not delete anything on the source and keep the snapshot id you may need.

Report data loss or an attack

When we reply

  • Agency: within half a business day.
  • Complete, Beta, Lifetime 2 and 3: within 1 business day.
  • Scan and Lifetime 1: within 3 business days.
  • Free: the knowledge base covers most questions; we answer free tickets when we can. Security and abuse reports always reach a person.
  • Data loss or suspected attack, on any paid plan: we are alerted immediately and a person handles it as soon as possible.

These are targets for the first human reply, not a guarantee of a fix.

Send a ticket

Never paste passwords, keys or connection strings. If you do, we remove them and you should rotate them.

Report a security issue or abuse

For vulnerabilities in Vigavo itself or abuse of our scanner. These reports always go to the operator. See also /.well-known/security.txt.

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Ticket conversations are kept for 90 days after the last message, then deleted; see the Privacy Policy

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